Privacy Policy
Last updated: January 1, 2024
1. Introduction
FileMop, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document collection platform.
2. Information We Collect
Information You Provide
- Account information (name, email, password)
- Organization details (company name, address)
- Payment information (processed by our payment provider)
- Documents and files you upload
- Communications with our support team
Information Collected Automatically
- Device information (browser type, operating system)
- IP address and location data
- Usage data (pages visited, features used)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative messages and updates
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent security incidents
- Personalize and improve your experience
4. Data Sharing and Disclosure
We may share your information with:
- Service providers who assist in our operations
- Professional advisors (lawyers, accountants, auditors)
- Authorities when required by law or to protect rights
- Business transferees in case of merger or acquisition
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- 256-bit SSL encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- Employee security training and access controls
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.
10. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact us:
- Email: privacy@filemop.com
- Address: 123 Market St, San Francisco, CA 94105
- Data Protection Officer: dpo@filemop.com
14. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act. Please see our CCPA Notice for more details.
15. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation. Our legal basis for processing includes consent, contract performance, legitimate interests, and legal obligations.