We'd love to hear from you
Have questions about FileMop? Our team is here to help. Send us a message and we'll respond within 24 hours.
Frequently asked questions
Everything you need to know about FileMop. Can't find what you're looking for? Contact us.
FileMop lets you create custom document request forms, send them to clients via email, and collect files through a secure upload portal. You can track submissions in real-time, send automatic reminders, and download all documents from your dashboard.
Yes! We offer a 14-day free trial on all plans. No credit card required to get started. Try all features risk-free and see how FileMop can streamline your document collection.
Security is our top priority. We use 256-bit SSL encryption for all data transfers, store files in SOC 2 compliant data centers, and never share your data with third parties. Enterprise plans include additional security features like SSO/SAML and audit logs.
Absolutely! Professional and Enterprise plans allow you to customize the client portal with your logo, brand colors, and custom domain. Your clients will see a seamless, branded experience.
Clients can upload any file type including PDFs, images, Word documents, Excel spreadsheets, and more. You can also set allowed file types and size limits for each upload field.
No! Clients receive a secure link via email and can upload documents without creating an account. This reduces friction and increases completion rates.
Yes, Professional and Enterprise plans include API access for custom integrations. We also offer native integrations with popular tools like Slack for notifications and Zapier for workflow automation.
You receive an instant notification via email (and Slack if configured). You can review the submission in your dashboard, request revisions if needed, or approve and download the files.
Yes! If a document doesn't meet your requirements, you can request a revision with specific feedback. The client receives a notification and can resubmit through the same secure link.
When you create a request, you can set a deadline and reminder schedule. FileMop automatically sends friendly reminder emails to clients who haven't submitted yet, saving you from manual follow-ups.